Customer Service

ONX ELECTRONICS LIMITED is committed to providing professional, efficient and reliable electronic component sourcing and supply chain services to customers worldwide. Our services cover product inquiries, BOM sourcing, cross-reference matching, quality inspection, order tracking, logistics and after-sales support.

Product Inquiry

Customers may submit details including part numbers, brands, package types, quantities, date codes/manufacture years, target prices and delivery requirements. We will offer quotations, lead times, packaging specifications and commercial terms according to real-time inventory and supply channels.

BOM Sourcing

We accept BOM files in Excel, PDF and other formats. Consolidated quotations, stock matching, lead time confirmation and unified pricing are available to boost procurement efficiency and cut purchasing & logistics costs.

Cross-Reference Matching

For out-of-stock, obsolete or long-lead-time components, we can recommend equivalent or alternative parts based on technical specifications, package outlines and application demands. All alternative parts must be confirmed by customers prior to mass production.

Sample Support

Samples are available for R&D evaluation, quality verification and small-batch pilot production. Sample quantities, unit prices and lead times are subject to stock availability.

Order Tracking

Once orders are confirmed, we track the whole process of procurement, receiving, inspection, packaging and shipment. Customers will be notified immediately if any inventory or lead-time changes occur.

Quality Control

Prior to shipment, we conduct full inspection covering part models, brands, packages, quantities, labels, date codes, physical appearance and outer packaging.

Extra inspection services are available on request:

·         High-resolution visual inspection

·         X-Ray inspection

·         Electrical performance testing

·         Solderability testing

·         Third-party laboratory testing (Extra charges and longer lead times may apply to certain inspection items.)

Documentation Support

The following documents can be provided subject to product and supplier sources:

·         Datasheets

·         Product and packaging photos

·         Commercial Invoices

·         Packing Lists

·         Tracking numbers

·         RoHS Certificates

·         Certificates of Conformance (COC)

·         Test Reports

Packaging and Shipping

Goods will be packed with original manufacturer materials including reels, trays and tubes, together with anti-static bags, vacuum moisture-proof wrappings and reinforced export cartons as needed.

We deliver goods via DHL, FedEx, UPS, international air freight or customer-appointed freight forwarders. Standard trade terms including EXW, FOB, CIF and DDP are acceptable. Shipment photos, tracking numbers, commercial invoices and packing lists will be sent upon dispatch.

After-Sales Service

Customers shall inspect part models, quantities, labels, packaging and appearance immediately after receiving goods.

In case of quantity mismatches, damaged items or functional defects, please supply your order number, photos of products and labels, affected quantities and test records. After verification, we will offer proper solutions such as returns, replacements, supplementary shipments or refunds. Goods returns without prior approval will not be accepted.

Our Commitment

We strive to deliver:

·         Prompt quotation replies

·         Accurate component specifications

·         Timely order progress updates

·         Rigorous pre-shipment quality checks

·         Secure and intact packaging

·         Flexible global shipping solutions

·         Quick-response after-sales support

ONX ELECTRONICS LIMITED treasures every cooperation opportunity and aims to establish long-term, stable partnerships with customers based on mutual trust